BILLING, CANCELLATIONS, & REFUNDS

CANCELLATION POLICY

Because all Texas Homeschool Alliance documents and records are individually prepared for each student, orders cannot be cancelled once payment has been processed. All requests are reviewed and processed by the registrar immediately upon submission. If you have placed an order in error, please contact the Office of the Registrar at registrar@texashomeschoolalliance.com as soon as possible. While cancellations cannot be guaranteed, we will review requests submitted before production begins to determine if a courtesy adjustment may be possible.

REFUND POLICY

Each Texas Homeschool Alliance order represents a custom academic record service that requires registrar preparation, verification, and materials. For this reason:

• All sales are final once payment has been made.

• If an error occurs in the preparation of your records, a corrected replacement will be issued at no additional cost.

• If a shipment is damaged or lost in transit, a replacement order will be mailed at no cost once verified through USPS tracking. Refunds will not be issued for lost or damaged shipments.

• Errors caused by incorrect or incomplete customer submitted information (such as misspellings or incorrect dates) are not eligible for refund but may be corrected through a reissue process for a modest fee.

Texas Homeschool Alliance reserves the right to deny, refund, or cancel any order if submitted information appears false, incomplete, or inconsistent with homeschool documentation standards.